🐝 The Oak Bee Policies

We’re so glad you’re here! At The Oak Bee, every order is handled with care, and we want you to feel confident shopping with us. Please take a moment to review our shop policies below.

📦 Processing & Shipping

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  Made-to-Order Items: Custom tees and personalized items are made just for you. Standard turnaround time is 2–3 weeks, unless otherwise noted in the product description.
  
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  Boutique & Smocked Clothing: Preorder turnaround times are always listed in the product description (typically 4–6 weeks). Ready-to-ship items go out within 3–5 business days.
  
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  Shipping: All orders are shipped via USPS or UPS with tracking provided. Once shipped, The Oak Bee is not responsible for lost, delayed, or damaged packages — but we’ll always help you file a claim if needed.
  
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  Free Shipping: Offered on orders over $100 (before tax/discounts).
  

🔄 Returns & Exchanges

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  Custom & Made-to-Order Items: Because these are personalized just for your child, all sales are final.
  
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  Boutique Items (Smocked/Embroidered Clothing): May be exchanged for store credit if unworn, unwashed, and returned within 7 days of delivery. Buyer is responsible for return shipping.
  
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  Sale Items: All sale and clearance purchases are final.
  

✨ Order Changes & Cancellations

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  Orders can be modified or canceled within 24 hours of purchase. After that, production begins and changes cannot be guaranteed.
  
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  Please double-check sizing, spelling for personalization, and shipping details before placing your order.
  

🎁 Quality & Care

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  We take pride in sourcing high-quality pieces and crafting custom designs that last.
  
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  Minor variations in embroidery, smocking, or print placement may occur — that’s the charm of handmade and boutique apparel.
  

💌 Contact Us

If you ever have questions about your order, feel free to reach out:

📧 theoakbee@gmail.com

We’re always happy to help!

Thank you for supporting our small, mama-owned business. Every order truly means the world to us! 🐝